SFDriven FAQ – San Francisco Limo Service Questions & Answers
Booking & Reservations
How can I book a ride with SFDriven?
You can book instantly online, request a quote, or text/call our main line – 628-777-3542.
Can I schedule a ride in advance?
Yes, we recommend booking at least 24 hours ahead for guaranteed availability.
Is there a minimum booking time for hourly service?
Most hourly charters require a 3-hour minimum. Contact us for exceptions.
Do you accept same-day reservations?
Yes, subject to vehicle and chauffeur availability.
Is a deposit required to confirm my booking?
Yes, deposits are required and are non-refundable.
When is full payment due?
Full payment must be received before a driver is assigned. For vans/buses, payment is due 14 days prior.
Airport Transfers
Which airports do you serve?
We provide service to and from
• SFO,
• OAK,
• SJC,
and all private jet terminals (FBOs) in the Bay Area.
Where will my chauffeur meet me at the airport?
By default, curbside meet. For an additional fee, baggage claim meet-and-greet is available.
Do you offer baggage claim meet-and-greet service?
Yes, for an additional fee. Chauffeurs will hold a name sign at the designated meeting point.
What if I cannot find my chauffeur?
Call 1-628-777-3542 immediately for assistance.
How long is the grace period for airport pickups?
30 minutes for domestic arrivals, 45 minutes for international arrivals.
Do you track flight delays?
Yes, we monitor flight status for SFO Airport, OAK Airport and SJC Airport in real time and adjust pickup times accordingly.
Wine Tours & Experiences
Do you offer custom wine tour itineraries?
Yes, we can tailor routes based on your preferences or recommend top-rated wineries.
Can we bring food or drinks on board during wine tours?
Yes, light snacks and beverages are welcome.
Do you offer round-trip service from San Francisco to Napa or Sonoma?
Yes, with flexible return times and optional stops.
Corporate & Event Travel
Do you provide transportation for conferences and roadshows?
Yes, including multi-vehicle coordination, hourly charters, and executive packages.
Can you handle large groups or VIP delegations?
Absolutely. Our fleet includes Sprinter vans and SUVs for group travel.
Do you offer branded or discreet vehicle options for corporate clients?
Yes, we can accommodate branding requests or provide unmarked vehicles.
Can I request a receipt or invoice?
Yes, receipts are emailed automatically. Invoices available for business accounts.
Cancellations & Modifications
What is the cancellation policy for sedan/SUV airport transfers?
Cancel or modify at least 4 hours before scheduled pickup.
What is the cancellation policy for point-to-point rides and hourly charters?
Cancel or modify at least 24 hours before pickup.
What is the cancellation policy for international reservations?
Cancel or modify at least 24 hours before scheduled pickup in the country of service.
Can changes be guaranteed after the cancellation window?
No, changes cannot be guaranteed after the cutoff.
What is the cancellation policy for van/bus rentals?
$50 non-refundable fee per order. Additional charges apply for late cancellations.
What happens if I cancel a van/bus rental within 7 days?
A $100 fee per vehicle will be charged.
What if I cancel within 48 business hours of departure?
You will be charged a 4-hour minimum.
What if I cancel less than 48 hours before departure?
The full trip rate will be charged.
Is there a grace period for non-airport pickups?
Yes, 15 minutes. After that, wait time is billed in 30-minute increments.
What charges may apply beyond the base fare?
Waiting time, en-route stops, tolls, parking if you change during the ride.
How do you charge for private airport pickups and drop offs?
Billed at a 2-hour minimum for sedan/SUV and 3-hour minimum for vans.
Is there a fee for car seats or boosters?
Yes, $20.
Do you charge for early morning or late-night service?
Yes, up to 20% fee applies between 10:00 p.m. and 5:59 a.m. – each time individually.
How many miles are included in hourly bookings?
Each hour includes 20 miles. Additional miles are billed at the hourly rate.
Do you accept pets?
Yes, pets are welcome with advance notice. The booking party will be responsible for any damage or additional cleaning required.
Fleet & Chauffeurs
What types of vehicles are available?
Luxury sedans, SUVs, Sprinter vans, minibuses and motorcoaches.
Are vehicles insured and maintained?
Yes, all vehicles are fully insured and regularly serviced.
Are chauffeurs professionally trained?
Yes, chauffeurs are licensed, background-checked, and trained in hospitality and safety.
Do vehicles have amenities like Wi-Fi or charging ports?
Many vehicles do. Request when booking.
Liability & Conduct
Is SFDriven liable for mechanical breakdowns?
No. Compensation is limited to lost time at a mutually agreed date.
Is SFDriven liable for delays due to weather or road conditions?
No. Unsafe winter road conditions may cause delays or cancellations.
Who is responsible for vehicle inside damage?
The client is financially responsible for any damage caused during rental.
What are the damage fees?
Carpet spoilage: $100 per instance; Seat damage: $500 per seat; Sanitation fee: $500.
Is alcohol or drug use allowed in vehicles?
No. It is prohibited by law. Chauffeurs may terminate service without refund.
Is smoking allowed in vehicles?
No. Smoking violations incur a $1,000 fee.
Is standing through the sunroof allowed?
No. It is illegal and strictly prohibited.
Is SFDriven responsible for lost or stolen items?
No. Lost items may be shipped back at the owner’s expense.
We hope, this page “SFDriven FAQ – San Francisco Limo Service Questions & Answers” answered all your questions. If not, you can always email us at info@sfdriven.com or text/call 628-777-3542